Refund & cancellation policy

Murrics is an online service. A paid plan is activated on your account as soon as the payment succeeds, and you can use it straight away; nothing is shipped. If your plan does not activate within an hour of a successful payment, write to support@murrics.com and we will fix it or refund you in full.

You can cancel any time from Billing in your account, or by emailing support@murrics.com.

• You keep everything in your plan until the end of the period you paid for.
• Because we never store your card or charge you automatically, cancelling simply means you will not be asked to pay again. If you do nothing at the end of a period, your account moves to the free plan after a 7-day grace period.
• Your children, sheets, reports and history are kept when you move to the free plan. To delete them, see our Privacy policy.

• First purchase, within 7 days: the first time you buy a paid plan — parent or tutor, monthly or yearly — you may ask for a full refund within 7 days of payment, for any reason.
• Charged twice, or charged in error: we refund the extra or wrong payment in full, whenever you tell us.
• Paid, but the plan did not work: if a fault on our side stopped you using the paid plan and we could not fix it within a reasonable time, we refund the affected period.
• If we end the Service or close your paid account without it being your fault: we refund the unused part of the period you paid for.

• After the 7-day window, for the rest of a period that has already started — you keep the plan until it ends instead.
• For renewals — the 7-day window applies to your first paid purchase only.
• For moving to a higher tutor band part-way through a period: you keep the band you paid for until the period ends, and the change applies from the next one.
• For evaluations left unused at the end of a month.
• Where an account was closed for a serious breach of our Terms of use.

A disagreement with an AI-suggested mark is not a reason for a refund — please tap "This looks wrong" beside the answer on the report, and a person will read it again.

Email support@murrics.com from the address you sign in with, and include the Razorpay payment ID from your receipt (it begins with pay_) and the reason.

• We reply within 2 working days.
• An approved refund is issued through Razorpay within 2 working days of approval.
• It reaches your original payment method — card, UPI, net banking or wallet — usually within 5–7 working days, depending on your bank.
• We refund in Indian Rupees, for the amount you paid, with no deduction.

Murrics Technology, Ghaziabad, Uttar Pradesh, India. Email support@murrics.com, phone +91 78272 09591. More ways to reach us are on our Contact page.